FAQ's

GENERAL FAQS

CAN I BUY PRODUCTS ONLINE?

Yes. As of 1 February 2010 you can place an order directly from our website. You will find this a fast, easy and secure transaction. Start browsing our product catalogue now!

DO YOU HAVE A "LEVEL 5" FINISH COMPOUND?

Pro Plaster Products stock Hamilton's Prep Coat Plus which is a Level 5 compound. It is a great product to reduce glancing light issues, feature walls or anywhere a Level 5 finish is required.

DO YOU HAVE FREE DELIVERY?

Pro Plaster Products logistics is expansive & we have partnered with reputable companies. We do have minimal delivery charges throughout Australia.

WHICH HAND TOOLS ARE BETTER: STAINLESS STEEL OR BLUE STEEL?

This is a personal choice. The Stainless Steel has a small advantage as they do not rust therefore will not have to be replaced as frequently as the Blue Steel.

ARE PLASTERERS STILTS ALLOWED TO BE USED?

Yes, in most states there are no regulations against the use of stilts on site, although each jobsite have safety regulations so please ensure stilts can be used before commencing.

DO YOU HAVE A STORE IN VICTORIA?

We do not have a Pro Plaster Products outlet in Victoria. However, we do have several distributors of our products in each state. Please click on the map or contact our Toll Free number 1800 652 267 for your closest distributor.

DO YOU HAVE EXTERIOR COMPOUNDS?

No, we specialise in interior products. We do range render tools & PVC trim for external use.

DO YOU HIRE OUT TOOLS?

No, Pro Plaster Products no longer hires out Sander and Vacuum Systems.

DO YOU SELL HYDE HAND TOOLS?

We have a limited range of Hyde hand tools at all of our stores. Why not try our value range Finish Pro tools.

DO YOU STOCK FASTENERS?

Yes, Pro Plaster Products carries an extensive range of screws, nails, screw guns and nail guns to suit the internal plastering industry.

WHAT DOES YOUR WARRANTY ON TOOLS COVER?

All parts and labour for defects / faults not associated with normal wear and tear or misuse.

WHAT IS 4T?

4T is a lightweight multi purpose compound made in the USA. Multi, meaning it is excellent for taping, second coat, finishing coat, fastener covering and externals. Being a lightweight compound makes it easy to sand with low shrinkage. 4T is a great product for using with automatic tools.

WHAT IS THE ADVANTAGE OF BUYING REFILL BOXES OF COMPOUND?

The boxes work out to be an average of 5 cents a litre cheaper than the bucket. It also comes in convenient cardboard boxes making it easier for disposal.

WHAT IS YOUR WARRANTY ON COMPOUNDS?

Pro Plaster Products guarantee it's products to be free of defects in materials and manufacture. If a Pro Plaster product does not meet our standard we will at our option, replace or repair it or supply an equivalent product. We will pay for doing one of these.

WHERE IS HAMILTON'S MADE?

Hamilton's products are made in Woodland, Washington USA. Hamilton have 80% of market share in USA & distribute products worldwide.

WHERE IS PRO BASE MADE?

Pro Base is manufactured in NZ by a major international company & after much testing was designed for Australian conditions.

WHY AREN'T ALL YOUR PRODUCTS AVAILABLE TO PURCHASE ONLINE?

Due to restrictions in shipping on items classed as ‘dangerous goods’ ie. flammable items, aerosols etc we are unable to offer all products for purchase on our website. If you would like to purchase any of these or other items, contact one of our Sales Representatives on 1800 652 267.




PRO TRIM FAQS

IS PRO TRIM AUSTRALIAN MADE AND OWNED?

Yes

WHAT ARE PRO TRIM'S FIXING RECOMMENDATIONS?

Pro Trim should be fixed in accordance with the render manufacturers recommendations. Usually this entails fixing with the render compound or a cement based construction adhesive. You must ensure that the compound used fully covers the trim surface especially on reveal and sill trims.

WHAT IS THE WIDTH OF MESH ON THE PRO TRIM RENDER MESH?

75mm from the top of the nib.

ARE SPECIAL PRO TRIM LENGTHS AVAILABLE (EG, 3.6M FOR LARGER JOBS)?

Yes, there will be extra lead times required and minimum order quantities.

ARE YOUR RENDER AND PLASTERBOARD PVC BEADS UV STABILISED?

Yes, the entire render and plasterboard Pro Trim range is UV Stabilised and manufactured from 100% PVC non recycled product.

DO YOU CARRY PVC RENDER BEADS?

Yes, Pro Plaster Products carries Pro Trim, an extensive range of locally made Render and Plasterboard PVC Angles to suit all applications. UV Stabilised, Corrosion Resistant, Custom Lengths, Designed for Industry.

HOW DO I SEAL BETWEEN THE TRIM AND A WINDOW FRAME?

Wipe the trim clean with a dry cloth and flash with acetone or cleaner, eg: Sikaflex Cleaner 205. Seal between surfaces with a sealant such as Sikaflex 521UV.

WHAT IS THE ADVANTAGE OF THE PRO TRIM MUD LOCK PROFILE ON AN EXTERNAL BEAD VERSUS THE TRADITIONAL NIB?

Pro Trim's mud lock provides extra locking of material into the corner and reduces the chance of forming hair line cracks by contraction of the rendered surface. It also provides a stronger finished angle.

WHAT IS THE DIFFERENCE BETWEEN THE 'TRIANGLE SHAPED' HOLES COMPARED TO THE 'SMALL ROUND' HOLES ON THE PRO TRIM?

The 'triangle' holes are designed to allow more render material to pass through the bead creating a greater bond between surfaces. The 'small round' holes, found on our internal Pro Trim range suit the finer plaster compound.

WHAT IS THE SET ANGLE FOR PRO TRIM SILL BEAD?

The angle is an industry standard of 15 degrees.

WHAT IS THE THICKNESS OF THE PRO TRIM RENDER BEAD?

Pro Trim has a wall thickness of 1.4mm which gives you a stronger, straighter, thicker bead to work with.