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Terms and Conditions

About these Terms &Conditions

In these terms and conditions “we” and “us” mean Pro Plaster Products Australia Pty Ltd ABN 310 109 381 28 or PO Box 1560 Capalaba Qld 4157 and “you” means you the customers.

Disclaimer

The information on the Pro Plaster Products Australia Pty Ltd website has been checked and authorised by Pro Plaster Products Australia Pty Ltd prior to publication.

Whilst we’ve taken great care in preparing the content for this website, we shall not be liable, either directly or in any consequential way, for acts or omissions by any party in the direct or indirect use of the information described herein.

Due to ongoing product development, Pro Plaster Products Australia Pty Ltd reserves the right to change, without notice, any product details on this website, including pricing, specifications, appearance and performance.

Third-party links

Pro Plaster Products Australia Pty Ltd is not responsible or liable for the availability or content of third-party websites linked to from this website.

Privacy

Your privacy is important to us and Pro Plaster Products Australia Pty Ltd is committed to privacy principles and the protection of your personal information. It’s your right to know and understand how your personal information will be used when you access our website so you can make an informed choice about the personal information you’d like to provide us.

When you come to our website and interact with it, we collect a range of data, including:

  • how you got to our website
  • the date and time of visit
  • the content looked at on our website
  • the pathways used to find content
  • the documents downloaded
  • data for the purpose of processing your order

This information helps us:

  • review what the majority of the people who come to our website are looking for
  • determine the effectiveness of our website in catering to customers’ needs
  • tailor our website to suit our customers’ needs
  • improve and develop our products
  • for marketing, supplying or delivering our products to you

Any personal information you submit on our website, such as when you fill out an online form, place an order or send us an email, is stored on Pro Plaster’s database. We do not collect unnecessary information and will not disclose the information you provide us to any unrelated third-party unless required to by law.

If you decide to provide us with your personal information, you consent to our using your personal information as explained in our Terms & conditions or otherwise permitted under the ‘National Privacy Principles’.

If you have any questions related to data collection, please send an email.

Secure Shopping

Pro Plaster Products encrypts all order information submitted to our server via industry-standard SSL

Orders

You may place an order by:

  • Filling in the Order Form on the Pro Plaster Products online shop and clicking the “Submit My Order” button
  • Telephoning 1800 652 267 between 6.00am and 4.30pm (AEST) Monday to Friday, excluding Queensland public holidays
  • Faxing an order to (07) 3390 3281 or
  • Emailing your order to sales@proplaster.com.au

Pro Plaster Products currently only sell and ship products via online orders within Australia. For international orders contact us by phone or email and we will review your request.

Regional Areas

Pro Plaster reserves the right to exclude regional areas from their free shipping policy. Areas which are excluded may include regional/ remote WA, NT, QLD, NSW, VIC, TAS and SA anything regional is classified via couriers to be anything out of the metropolitan area. For a full list of excluded postcodes please contact marketing@proplaster.com.au

Coupons

We regularly have special online discounts provided as a discount coupon to existing and/or new customers and each has its own coupon code. You need to enter this code in the shopping cart to take advantage of the offer.

Coupons may only be used towards the payment of products on our website not shipping. Coupons can only be used in accordance with the terms and conditions under which they are issued.

Coupons are only valid for redemption on Pro Plaster Products online store and cannot be redeemed in store.

Payments

All website orders must be paid by VISA, MasterCard, American Express, PayPal or ZipMoney. The cost of recovering any default of payments will be borne by the customer. Credit cards payments are processed in real-time by our 128-bit encrypted SSL secure server and payment gateway. Credit cards are charged immediately. We do not keep a record of your credit card information. Some orders are may require further verification before processing subject to security alerts prompted by our payment gateway.

Proof of Online Purchase

We will send you an Order Confirmation email once you complete the check out process online.

When your order has been shipped, we will email you to advise also.

Delivery

All products are distributed from Brisbane, Queensland. Estimated delivery time for your product(s) into metropolitan areas and capital cities is approximately 1-3 business days. Country areas and regional centres may require a further 3-5 business days. Where available a tracking number will be provided to allow you to track the delivery status of your order.

For domestic delivery please allow 10 business days or 12 business day international delivery (excluding weekends and publicly-recognized holidays) from your order confirmation and payment processing until delivery of your product. We make every effort to honor the estimated delivery time in regards to your receipt of your product(s). However, the estimated delivery times may be subject to circumstances outside of our control. We do not guarantee next day delivery due to the nature of our products. By selecting Express Delivery option on your checkout, your order will be placed for priority handling and shorten delivery time. If your delivery window has passed and you have not received your product(s), please contact a member from our Web Support team for the latest status of your order(s).

For the majority of our products, we use Australia Post eParcel. For oversized items* we will use a cost effective road based transport of our choice. All orders will deliver to the address you have specified as your “Shipping Address” on your order. Ensure your shipping address is a physical address as WE CANNOT SHIP TO A PO BOX ADDRESS.

In the case that Australia Post eParcel arrives at your office or residence and no one is available to take receipt of your package(s), Australia Post eParcel will leave a card with instructions for how to coordinate another pickup time.

If you have an oversized item and are not home to receive your parcel then it will be taken to the nearest transport depot. There is a re-delivery fee of $10 which must be paid by the customer in order to receive your parcel again.

While we make every effort to deliver your package(s) within the estimated delivery time window, we cannot guarantee delivery. Upon delivery, title and all risk of loss pass to you the customer and new owner.

* An oversized item is anything over 1.1m and cannot be shipped via Australia Post. This includes (but is not limited to) stilts, benches and planks, panel sheet lifters, sanders and vaccums, wheelbarrows, panel carts and some automatic tool handles.

Pricing

All prices are in Australian dollars inclusive of GST. The final dollar total of your order including GST and any applicable shipping charges will be advised at checkout, or if placing your order by phone, fax or email by one of our sales representatives. The invoice Pro Plaster Products email or posts you will include GST.

Prices displayed on our website are subject to change without notice. All pricing displayed on our website is for online purchases only and may not be matched at any physical Pro Plaster Products store. All pricing displayed in any or all physical Pro Plaster Products store may not be matched on our website.

Returns

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to.

The about policy is offered by Pro Plaster in addition to the statutory rights to which you may be entitled under the Trade Practices Act 1974 and other applicable Australian consumer protection laws and regulations.

To discuss the repair, exchange, or return of a product, contact one of our Sales Representatives on 1300 596 568.

Submissions / Posting Guidelines

By sending or submitting your reviews, comments, photos and video clips (including accompanying text) to us you are stating that you have read, agree to and understand the following terms and conditions:

  1. Submission is not a guarantee of a posting on our website. Pro Plaster reserves the right to accept or decline any and all submissions.
  2. You hereby grant Pro Plaster, its affiliates and subsidiaries, the irrevocable, perpetual, worldwide, royalty free, license to use, reproduce, edit and distribute the content of your material for commercial and promotional use without payment to you.
  3. You cannot send any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, racially, ethnically or otherwise objectionable.
  4. Personal Information - any review or comment containing personal information such as names, addresses, phone numbers or email addresses is not tolerated.
  5. External links to any unrelated or offensice material is prohibited. Senseless posts, not relating to the product or Pro Plaster will be rejected/deleted. Spam/advertisements are also not allowed.
  6. Duplicated reviews or comments, with identical or similar text are not allowed.
  7. You agree that you have been given permission from the copyright owner to enter into this agreement on their behalf, should the copyright of material not be your own.
  8. You agree to indemnify Pro Plaster in respect of any costs, damages or loss should there be a breach of these terms and conditions arising from reproductions that misrepresent the subject or that contravene copyright laws.
  9. Pro Plaster reserves the right to edit submissions for clarity and length.